Office of
Student Support Services

Orientation is required for admitted students and must be completed by the end of the first week in the program. It introduces course navigation, university policies, academic integrity, communication, assignment submission, and available support. It also gives you an opportunity to practice using Classter, NMU’s learning management system, before those tasks become part of regular coursework.

Follow the orientation page for access instructions, required activities, and completion confirmation. If an activity does not record correctly or a completion-related hold remains, Student Support helps investigate; the Office of Student Admissions and Records maintains the official record and applies or removes the required hold.

The Writing Center provides feedback on organization, paragraph development, clarity, scholarly tone, paraphrasing, source integration, and citations. A consultation can help you identify where an argument needs development, where evidence is missing, or how a reader may understand a passage.

Prepare your own draft, assignment instructions, relevant instructor comments, and specific questions. You make the revisions and remain responsible for the submitted work. Writing support does not include composing sections, rewriting papers, or replacing an instructor’s or dissertation committee’s review.

Tutoring addresses course concepts, statistics, research methods, study skills, and assessment preparation. Assistance may involve explaining a method, working through a practice problem, interpreting an example, or identifying a more effective approach to studying a difficult topic.

For a question about your current course, begin with the instructor. Student Support coordinates additional assistance and scheduling with the instructor or appropriate academic personnel; Academic Affairs oversees subject expertise. Bring the relevant instructions, your attempted work, and the point you do not understand. Tutors provide explanation and guided practice while you complete your own assignments.

The Library Resources page brings together research databases, repositories, scholarly discovery tools, and publishing platforms. Research assistance can help you refine a question, choose keywords, build searches, evaluate relevance and publication type, and locate available full text.

Sign in with the university credentials supplied for access. A resource listing does not establish that NMU provides paid subscription access, and discovery results may include material that has not been peer reviewed. For search assistance, bring your topic, the searches already attempted, and the difficulty encountered.

Information Technology handles account access, authentication, password resets, Classter access, and technical problems with university-supported platforms. Student Support helps you report the issue and follow up when it remains unresolved.

Identify the system, attempted action, exact error, time, device, browser, and steps already tried. If coursework is affected, notify the instructor separately and ask about the required submission or deadline arrangement. Technical support cannot approve an extension, change a grade, repair personal equipment, or recover lost personal files.

Students may request an accommodation when a disability-related barrier affects courses, materials, assessments, communication, or university systems. Requests are considered individually in relation to the activity and barrier. You may also report inaccessible content or a problem with an approved adjustment.

Begin by describing the activity, access difficulty, and date assistance is needed. You may ask for help identifying an adjustment. Do not attach medical records to the general email; the office will explain any documentation needed and the appropriate submission method. The service page also explains implementation, follow-up, and decision review.

Student Success support helps when workload, missed assignments, stalled research milestones, or competing responsibilities affect participation. You can ask for help before a difficulty becomes an academic standing issue. An instructor may also refer a concern for discussion.

A discussion may lead to an individual plan identifying tasks, responsibilities, target dates, services, and a review date. The plan helps you track progress and outstanding decisions. Extensions, changes in enrollment, and academic standing decisions remain with the authorized instructor or office.